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Mateo Neme
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Mateo Neme, Moultonborough, NH Travel Agent

Mateo Neme

Moultonborough, NH Travel Agent
Mateo Neme: Moultonborough NH Travel Agent | Vacation

Mateo Neme

Moultonborough, NH Travel Agent
28 reviews
/ 100.00% Recommended

Mateo Neme

Moultonborough, NH Travel Agent
Mateo Neme: Moultonborough NH Travel Agent | Vacation

Mateo Neme

Moultonborough, NH Travel Agent
28 reviews
/ 100.00% Recommended
Passenger Experience and Relations Expert

As an experienced customer service representative at CruCon Cruise Outlet, I bring years of expertise in working with all of the major cruise lines. My role is to ensure that our clients receive exceptional service and support throughout their cruise journey, from the moment they start planning their trip to their return home.

I have extensive knowledge of each cruise line's offerings, including Celebrity, Royal Caribbean, Norwegian, Princess, Holland America, Carnival, and more. This allows me to provide personalized recommendations based on our clients' preferences, whether they're looking for a family-friendly adventure, a romantic getaway, or a luxury cruise experience.

My responsibilities include assisting clients with booking their cruises, answering inquiries about itineraries, onboard amenities, and excursion options, and resolving any issues or concerns that may arise before, during, or after their cruise. I strive to make the booking process seamless and enjoyable, ensuring that our clients have all the information they need to make informed decisions about their cruise vacation.

My years of experience in customer service have taught me the importance of building strong relationships with our clients, understanding their needs, and providing exceptional support every step of the way. I take pride in representing CruCon Cruise Outlet and ensuring that our clients have unforgettable cruise vacations that leave them with lasting memories.

REVIEWS

CERTIFICATES AND AWARDS

Destinations
Interests
Supplier Partner
Client Reviews
Rating: 5
100.00% Recommended
|
28 reviews
Trip of a Lifetime!
Reviewed By
Joy - San Diego, CA | Traveled to Japan ~ East and Southeast Asia
Mateo is a consummate professional and has made our dreams come to fruition with seamless ease. He has been a joy to work with and we are so grateful for his superior handling of our trip of a lifetime cruise. The expertise he demonstrated navigating the execution of this booking, as well as his outstanding customer service has allowed us to focus on the FUN of planning a bucket list trip!
3 of 3 people found this review helpful. Was this review helpful to you?YES|NO
Tenacious work ethic!
Reviewed By
jeff - stuart, florida | Traveled to Japan ~ East and Southeast Asia
Mateo was able to listen to our concern, then do a deep dive into resolving it. We are overjoyed with his follow through.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
A good experience working with this CruCon agent
Reviewed By
Florida Nana - Ocala Fl | Traveled to Caribbean Sea ~ At Sea ~ At Sea
Mateo has been very helpful and caring in helping us with a pre-booking. He has addressed my questions and concerns promptly and professionally. He has offered suggestions and guidance to help us with a re-booking. A very nice, helpful guy.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Making the best out of a difficult situation.
Reviewed By
Gord - Abbotsford, British Columbia | Traveled to Italy ~ Europe
Mateo was focused and obviously very experienced with solving problems for his clients. He made me feel he was interested in finding the best solution in our search for cruises to replace the ones RCL cancelled. He worked with the management team to get the best discounts and perks available and made me feel a value customer of Royal Caribbean., I have worked with a number of CruCon representatives and Mateo ranks with the best.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Insurance
Reviewed By
ABC - Fort Lauderdale, Florida | Traveled to Caribbean
Mateo Neme was very prompt in answering my request and completing the follow up.
1 of 1 people found this review helpful. Was this review helpful to you?YES|NO
Certificates & Awards
AMA Academy
AMA Academy
AmaWaterways Specialist
AmaWaterways Specialist
Celebrity Learning Certification
Celebrity Learning
Certification
Globus Family of Brands University - Avalon Waterways Specialist
Globus Family
of Brands
University -
Avalon Waterways
Specialist
AMA Academy
AMA Academy
AmaWaterways Specialist
AmaWaterways Specialist
Celebrity Learning Certification
Celebrity Learning Certification
Globus Family of Brands University - Avalon Waterways Specialist
Globus Family of Brands University - Avalon Waterways Specialist